These terms are an agreement between you (the "client") and Jayhop LLC ("Jayhop," "we," "us") for our AI receptionist service and the jayhop.com website. By signing up or using the service, you agree to them.
1. The service
Jayhop provides an AI receptionist that answers calls forwarded from your business line, takes messages, books appointments on your calendar and sends you call summaries. We set up the service based on the information you give us.
2. Plans and fees
- Missed Calls: $149 per month, 200 minutes included
- Booking: $249 per month, 400 minutes included
- Busy Season: $399 per month, 800 minutes included
- Minutes over your plan: $0.35 per minute, billed with the next month
- Setup fee: $299, waived for our first 5 founding clients, who also keep their monthly price for 12 months
Fees are billed monthly in advance by card or invoice. Taxes may apply. We'll give at least 30 days' notice before changing your price.
3. Term and cancellation
Service is month to month, with no long-term contract. Cancel any time before your next billing date by emailing [email protected]. Fees already paid are not refunded. When you cancel, we'll help you turn off call forwarding. Your business phone number stays yours.
4. Referral credit
For each business you refer that becomes a paying client, we credit $100 to your bill. If your credit is more than one month's bill, the rest carries over to the next month. Credits have no cash value.
5. Your responsibilities
- Give us accurate information about your business, hours, services and policies, and tell us when it changes.
- Review your call summaries and bookings, and confirm appointments with your customers.
- Use the service only for lawful purposes, and not for spam, harassment or misleading callers.
- Follow laws that apply to your business, including laws on call recording and customer communications.
6. Recording and AI disclosure
By default, every call begins with a notice that the call is recorded and that the caller is speaking with an AI receptionist. If you ask us to remove the AI disclosure, you are responsible for that choice and for any legal requirements that apply to it. The recording notice cannot be removed.
7. AI limitations
The AI receptionist can mishear callers, misunderstand requests or make mistakes. She does not quote prices, give insurance, legal or safety advice, or promise arrival times. You are responsible for confirming bookings and following up with callers. Jayhop is not an emergency service; callers in danger are told to call 911.
8. Availability
We aim to answer every call, but the service depends on phone carriers, internet connections and third-party providers. We don't guarantee uninterrupted service.
9. Limitation of liability
[TODO: lawyer to finalize.] To the fullest extent the law allows, Jayhop is not liable for lost profits, lost business or indirect damages, and our total liability is limited to the fees you paid in the 3 months before the claim.
10. Changes to these terms
We may update these terms. We'll notify clients by email at least 30 days before material changes take effect.
11. Governing law
These terms are governed by the laws of the Commonwealth of Virginia.
Contact
Jayhop LLC
8401 Mayland Dr #6954, Richmond, VA 23294
[email protected]